Staff Training

In call management, the way Prime CS succeeds is by preparing our employees to deliver the same care and concern that you give directly to your clients. To reach this goal, our staff training program uses the latest technology and effective teaching techniques to make sure that each representative answering calls for your company has the tools and knowledge needed to communicate your vision.

All of our training programs take place in two stages. During the first, an experienced trainer will take a small group through the initial steps and use interactive education (listening in on live calls, one-on-one coaching sessions, and system familiarization) to bring the team up to speed in a hurry. At Prime CS, we believe that continuous improvement, support, and coaching are what separates us from the rest of the pack. Your new representatives will be well equipped with the following skills before ever taking their first call:

Top-Tier Sales Techniques

Customer Interaction Guidelines

Full Service Training

Basic Conflict Resolution

General Call Center Abilities

Call Control Skills

With Prime CS, every training class is different. Find out how we can customize your call management team with a personalized approach by calling 514-500-4302 today.