Back office

Back office

Many call management firms do little more than exactly that – manage calls. At Prime CS, we believe that being on the phone is only the tip of the iceberg and have built up an impressive portfolio of associated services that help you get the most from every minute your clients are on the line. Our bespoke back office solutions incorporate data collection, report generation, product returns, and much more.

With every back office services client, we look at not only the information you need to be collected, but also how you’ll use it. In this manner, we’re able to tailor our ability to fit your exact needs and can provide top-level integration with your billing, research, logistics, or other departments. Common back office services that our clients find helpful could include the following:

  • Order Management
  • Order Payments
  • Delivery Confirmation
  • Back-end Accounting
  • QoS Analysis
  • Client Data Collection
  • Custom Reporting

Your business needs more than just somebody to answer the phone. Dial 514-500-4302 and start working with Prime CS to streamline your operations.